Frequently Asked Questions
Residential
Can I pay my bill online?
Yes, you can pay online with Visa, MasterCard, American Express, Checking or Savings accounts. There is no additional fee for this service.
Access your accountWhat methods of payment do you accept by phone?
We accept Visa, MasterCard, and American Express by phone. There is no additional charge to pay by phone.
What time should I set my trash carts out?
We start our routes at 6:00am each day. Please have your cart out by that time, or simply set it out the night before.
Where should I set my trash carts?
Please place your cart within 2 feet of the curbside by 6:00am on your service day.
Someone is illegally dumping in my container. Whom do I contact?
Contact your local police department.
What if I have extra trash, bulky items or need a special pickup?
Please contact our office or call 620-227-3371 to schedule for extra trash, bulk items, or special pickup. Additional fees may apply.
What are your office hours?
Office Hours are Monday - Friday 8:00am – 5:00pm
What is your holiday schedule?
We are closed on the following holidays:
- New Year's Day
- Thanksgiving Day
- Christmas Day
If these fall on Monday-Friday, the day of the holiday and the following days we will run one day behind.
What do I do if I'm going on vacation?
Before you go on vacation, please contact our office or call 620-227-3371 to learn if or how your bill will be affected.
Commercial
Someone is illegally dumping in my container. Whom do I contact?
Contact your local police department.
What if I have extra trash, bulky items or need a special pickup?
Please contact our office or call 620-227-3371 to schedule for extra trash, bulk items, or special pickup. Additional fees may apply.
Can I pay my bill online?
Yes, you can pay online with Visa, MasterCard, American Express, Checking or Savings accounts. There is no additional fee for this service.
Access your accountWhat methods of payment do you accept by phone?
We accept Visa, MasterCard, and American Express by phone. There is no additional charge to pay by phone.
What are your office hours?
Office Hours are Monday-Friday 8:00am – 5:00pm
What is your holiday schedule?
We are closed on the following holidays:
- New Year's Day
- Thanksgiving Day
- Christmas Day
If these fall on Monday-Friday, the day of the holiday and the following days we will run one day behind.
Construction
What debris is considered "construction waste"?
Woods, vegetation, wall & floor coverings, plaster, metal scraps, furniture, wiring, etc.
What size roll-off can I have for my roofing job?
20yd roll-offs are provided for asphalt roofing as well as concrete & dirt jobs.
Can I set the roll-off in the street in front of my house?
Many of our service areas require permits. Please inquire by phone at 620-227-3371 for your area.
Can the charges for a roll-off at my home be added to my trash bill?
Roll-offs are all prepaid services, but we do not require you to have our trash service to use our roll-offs.
Can I throw tires and appliances away in roll-off?
Yes, but there are additional charges for both.
Does Northend Disposal provide Construction Recycle Service?
Yes, for concrete and metal. Please call 620-227-3371 for details.
Can I pay my bill online?
Yes, you can pay online with Visa, MasterCard, American Express, Checking or Savings accounts. There is no additional fee for this service.
Access your accountWhat methods of payment do you accept by phone?
We accept Visa, MasterCard, and American Express by phone. There is no additional charge to pay by phone.
What are your office hours?
Office Hours are Monday-Friday 8:00am – 5:00pm